Refund & Cancellation Policy

1. General

All sales are final once preparation begins. Exceptions are at management's discretion.

2. Cancellations

Orders may be canceled before preparation starts for a full refund. We may cancel orders and issue refunds if items are unavailable, fraud is suspected, or operations are disrupted.

3. Order Issues

Report missing, incorrect, or defective items before leaving or within 24 hours of pickup. We may remake or refund affected items at our discretion. We do not issue refunds for taste preferences, late claims, or fully consumed items.

4. Delivery Orders

For orders placed through our website and delivered by third parties, we are responsible for food quality at handoff. Contact us within 24 hours for quality issues. Contact the delivery provider for delays or courier issues. Orders placed through third-party apps are subject to their policies.

5. No-Show Orders

Unclaimed pickup orders are non-refundable. See Terms of Service.

6. Gift Cards

Gift cards are non-refundable and valid only at the issuing location.

7. Refund Method

Approved refunds are issued to the original payment method. Processing times may vary (typically 5–10 business days for card refunds).

8. Allergen Complaints

Report allergen-related concerns immediately. We will investigate promptly and cooperate with health authorities as required.