Terms of Service

Effective Date: April 2026

1. Orders

Orders may be canceled only before preparation begins. Once preparation has started, orders are final. See Refund & Cancellation Policy for details.

2. Pickup Orders

Pickup orders are prepared for the selected time. Please arrive within 15 minutes, as food quality may decline with delays. Check your order before leaving.

3. No-Show Orders

Unclaimed pickup orders are non-refundable and may be canceled 30 minutes after the scheduled pickup time.

4. Delivery Orders

Delivery is fulfilled by third-party providers (e.g., DoorDash). Delivery times and courier-related issues are the responsibility of the delivery provider. For food quality concerns, contact Chicago Waffles directly.

5. Menu Availability

Items are subject to availability. We may modify or cancel items if necessary, with notice where possible.

6. Gift Cards

Gift cards are redeemable only at the issuing location, have no expiration date, and are non-refundable.

7. Allergens & Dietary Requests

Our kitchens handle common allergens. While we take reasonable care, we cannot guarantee allergen-free items due to shared equipment. Gluten-free options are not prepared in a certified gluten-free environment. Please inform us of allergies when ordering and at pickup.

8. Customer Information

Customers are responsible for providing accurate order and contact details.

9. Liability

Chicago Waffles is not responsible for delays or issues caused by third-party services or circumstances beyond our control.

10. Updates

We may update these Terms at any time. Continued use constitutes acceptance.